Return & Refund Policy

Last Updated: Mar 27, 2024

This Return & Refund Policy applies to products sold and shipped directly by Samsers, including purchases made through samsers.com. It is valid exclusively for products purchased new and in their original packaging (“Samsers Products”). This policy is designed to assure our customers of the quality and reliability of Samsers Products.

Extended Warranty for Third-Party Platform Purchases

For purchases made through third-party platforms like Amazon and Walmart, Samsers extends the brand-level warranty beyond the platform’s own warranty period, in accordance with the terms described here. For warranty support beyond third-party platform terms, please contact Samsers directly.

Eligibility

This warranty is exclusive to the original purchaser of the product and is non-transferable.

Order Cancellation

For In-Stock Items:

  • Orders are processed within 12 hours and forwarded to our fulfillment warehouse for shipment preparation.

  • Once an order has been processed and shipped, it cannot be canceled.

  • We encourage customers to thoroughly review their orders before submission.

For Pre-Ordered Products:

  • To cancel a pre-order, please contact our customer support team promptly to initiate the cancellation process.

 

Trial Period Return Policy

The Trial Period Return Policy varies by sales channel.

  • Samsers Official Website (samsers.com): We offer a 30-day return policy for all orders placed through our official site.

This policy allows customers to return eligible products within the specified window, counting from the delivery date.

For Samsers Website (samsers.com) Trial Period Return Policy

Money-Back Guarantee:

  • We provide a full refund of the purchase price, including original shipping and handling charges if applicable, for products returned within the 30-day window.

Beyond 30 Days:

  • After 30 days from delivery, the return window closes.

  • However, Samsers products remain covered under our warranty policy for additional reassurance. Please refer to the warranty policy for details.

Making a Return

Return Process:

  • To initiate a return, please contact our customer support with your order number and reason for the return via our contact page.

  • Include pictures or videos referencing the issue to expedite the process.

Condition of Returned Products:

  • Products must be returned in near-new condition, with all original contents undamaged and in their original packaging.

Return Shipping:

  • If the return is due to non-quality issues (e.g., change of mind), the customer is responsible for the return shipping fee.

  • Please use a traceable shipping method and provide us with the tracking number.

Quality Issues and Prepaid Return Shipping

  • For products with quality issues, please contact our customer support first to determine if a return is necessary.

  • When prepaid shipping applies, Samsers will provide a prepaid return shipping label. Simply print the label and drop off the item at your local shipping facility.

Refund Processing

  • Once we receive and verify your returned product’s condition, we will process the refund to your original payment method within 5 business days.

  • The time required for the credit to appear on your account may vary depending on your bank or payment provider.

For any further assistance or to submit a warranty claim, please contact the Samsers Customer Service Team directly.

Thank you for choosing Samsers.