FAQ's

We partner with leading carriers such as USPS, FedEx, UPS, and Amazon Logistics for efficient delivery. Amazon Logistics, provided by Amazon Multi-Channel Fulfillment, uses nearby Amazon warehouses to expedite delivery.

Other Shipping Areas:
Shipping fees for areas outside the continental U.S. are calculated at checkout based on the actual delivery location.

Vary by location, aiming for 3 to 5 business days in the continental U.S. from order processing date.
Orders may have different estimated shipping dates due to stock availability, possibly resulting in multiple shipments from different warehouses.
Amazon Logistics shipments typically match our delivery time frame estimates. Tracking information may be delayed by a day or two after shipping, which does not affect actual delivery speed.

To initiate a return, please contact our customer support with your order number and detailed reason for the return via our contact page.

Include pictures or videos referencing the issue to expedite the process.

If the return is due to non-quality issues (e.g., change of mind), the customer is responsible for the return shipping fee.

Use a traceable shipping method and provide us with the tracking number.

Products must be returned in near-new condition, with all original contents undamaged and in their original packaging.

This warranty is exclusive to the original purchaser of the product and is non-transferable.

Samsers is fully committed to the quality and reliability of our products, ensuring your satisfaction. All Samsers Products are guaranteed to be free from manufacturing defects and adhere to the premium standards we promise.

Should you encounter a manufacturing defect, we urge you to contact us immediately upon delivery so that we can arrange for a suitable resolution.

Should you discover a defect in any Samsers Product, we request that you submit a warranty claim using the 'leave a message' form on the Contact Us page of Samsers website, accompanied by photographic or video evidence, to expedite the resolution process.

Our team aims to process completed claims within 1-3 business days.

No matter where you are on your on journey, and whether you’re in need of troubleshooting assistance or just looking for a few words of encouragement, the samsers Care team is here to support you.

We guarantee 24/7 service. Just click the chat button
Feel free to email us at support@samsers.com

Upon placing your order, a confirmation email including your order details will be sent to you. Your order will generally be processed within 24 hours and sent to our fulfillment center for preparation.

A Shipment Confirmation email will be sent once your package is shipped by our fulfillment center, typically within 24 hours of processing, containing tracking number(s) for your package(s).

For In-Stock Items, Orders are processed within 12 hours and forwarded to our fulfillment warehouse for shipment preparation. Unfortunately, once an order has been processed and shipped, it cannot be canceled. We encourage customers to thoroughly review their orders before submission.

If your order is marked as delivered but is missing, first check your delivery location or with your receptionist. If still missing, contact our Customer Service Department immediately for assistance.

For any further questions regarding your order, shipping details, or to report missing or lost packages, please contact our customer service team directly. Thank You